Crisis Communications: Dark Sites 101

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The Dark Web or Deep Web
It’s another part of crisis communication’s plan, the online proactive plan.
When bad news or an emergency suddenly strikes an organization, its website is ordinarily the first place the outside world turns to for information. Given the extreme time pressure inherent in crisis management today, there is just no time to construct a new crisis site from scratch. Instead, a prebuilt dark site can be quickly “turned on” as needed during a crisis management situation.

Ed Lee's Blogging Me Blogging You | @edlee

2008 was a really interesting year for me, professionally, as I was exposed to a tonne of new stuff including online crisis communications. As a result, I wrote the following briefing note for existing and potential clients which I am delighted to share with you. I can in no means call this my own work as with all pieces that go to clients, this was proofed and improved on by another team member – in this case the inimitable Brandy Fleming.

It’s on something that is becoming increasingly important from a communications and crisis preparedness perspective: dark sites.

What is a “dark site”?

A dark site is a pre-developed, non-public Web site that can be published to the live Web in the event of a crisis.

Why develop a dark site?

Online, it is vital to maintain a positive and accurate perception of an organization, especially in the face of…

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